The service has a specialised team who provide a service for victims and their families involved in serious crime. It was set up in response to the Victim’s Charter. The team gives victim’s information about the offender’s progress through the prison system. The criteria for contact with a victim is that the offender must have been given a prison sentence of over a year for a violent or sexual offence. This team would not have any direct contact with the offender. Contact is by letter initially, followed up in most cases by a phone call, and a home visit. Victim Contact can stay in touch with victims all the way through the offender’s sentence and after release, if that is what they want. The team covers the whole of Nottinghamshire County and Nottingham City and are based at the Derby Road Office. They can be contacted on 0115 9082970.