One of the biggest practical problems with visiting is simply getting there, and what it costs. Some prisons, like HMP Leicester, sit close to a city centre with plenty of public transport, even if parking is tight; others, like HMP Gartree, are purpose-built and rural, with an infrequent bus service at best. Check the individual prison’s page on this site for bus routes and other transport options – some prisons run a dedicated visitor bus from the nearest town centre or station.
The information on this page is based on the law in England & Wales. If you’re in Scotland, click here for the guide for your jurisdiction. If you’re in Northern Ireland, click here for that guide.
If the cost of travel is a genuine struggle, you may be able to get help through the Assisted Prison Visits scheme (officially “Help With Prison Visits”) if you’re 18 or over and visiting a close relative or partner. You’ll need to be receiving one of: Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Universal Credit (subject to a monthly household income limit, currently £1,250), Pension Credit, or hold an HC2 or HC3 certificate. Next of kin, a sole visitor, or an authorised escort can also qualify.
The quickest way to apply is online at gov.uk/help-with-prison-visits (opens in a new tab), where you’ll upload proof of your income or benefit along with details of the visit. Claims must be submitted within 28 days of the visit, and any money awarded is paid straight into your bank account. You can also contact the scheme directly:
Help With Prison Visits
Email: helpwithprisonvisits@justice.gov.uk
Telephone: 0300 063 2100 (10am to 4pm, Monday to Friday, excluding bank holidays)
Or write to:
Help With Prison Visits
Family Services
PO Box 17594
Birmingham B2 2QP
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